Amid backlash, hotel rescinds $500 fines for “negative” online reviews

Yes, a hotel really had a policy (since removed from their website) of imposing fines on guests who posted negative reviews online.

This brings to mind one restaurant the Bitemaster saw on Yelp. A restaurant employee was a frequent poster, thanking folks for their compliments, and addressing any criticisms (e.g., “Sorry about the steak. Please come back. I think you’ll find that was one of our rare ‘off’ nights. Thanks, Rob, the Manager”).

It was an excellent example of social media done right.

[Amid backlash, hotel rescinds $500 fines for “negative” online reviews http://arstechnica.com/tech-policy/2014/08/amid-backlash-hotel-rescinds-500-fines-for-negative-online-reviews/ via DuckDuckGo for Android]

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