Fire Department chief not fooling anyone with latest claptrap

New York City Fire Commissioner Sal Cassano defended the repeated failure of the city’s 911 “Computer Aided Dispatch” system, saying “This is the eighth time the system has gone down since 2005. In the last eight years, it’s gone down for a total of eight hours.” But the system only went on line on May 29, 2013.

And the system’s vendor is looking for help to get it working again:

Jobing Description

Computer Aided Dispatch Systems Engineer

Location: Brooklyn, NY
Job Code: 634


As a Computer Aided Dispatch Systems Engineeryou will become an integral part of our growing organization. As a member of the KeyLogic Team, you will be able to expand your knowledge, work with top industry experts and be a valued and recognized employee. The position requires an ability to take initiative and a willingness to work in a flexible, fast-paced environment.

KeyLogic has new opportunities for operational communications systems and emergency maintenance/911 system software professionals!

Location: Brooklyn, NY

Job Description:

KeyLogic is supporting NASA in performing the IV&V of New York City’s upgrade to the 911 Call Centers in the Emergency Communications Transformation Program. This position is for the Fire Department Computer Aided Dispatch and ECTP Triage projects and is on-site with the client. Specific duties include:

* Identify issues and risks during development and testing of the CAD system for the fire department.
* Identify issues and risks during development of the call taker Triage system.
* Identify issues and risks during requirements allocation, system integration, transition and operation for both the police and fire department.
* Analyze “as-is” system configuration and “to-be” system.
* Key IV&V interface to client, developer, and police/fire stakeholders of the radio and ECS projects.

The position will work within a team of other engineers and systems architects to perform the IV&V of the New York City’s ECTP consolidated 911 system.

Required Skills:

Candidate should be well versed in Computer Aided Dispatch for an Emergency Management System, including knowledge of databases, GIS, and emergency management. Specific engineering skills and domain knowledge needed includes:

* Radio Frequency communications and software controls and consoles.
* System architectures and interdependencies among subsystems within systems.
* State of the art public safety technology.
* Excellent written and verbal communication skills and ability to work in customer environment.

Desired skills:

* Knowledge of radio systems and call distribution/call takers for emergency management, specifically CAD interfaces to these systems.
* Call Taker Triage systems.

Required Experience:

BS Engineering + 10 years experience required. Candidate is required to have experience in development, or IV&V, of a complex operational software system. Specific domain experience needed includes:

* Two or more years of experience with CAD for an Emergency Communication System.
* Knowledge of databases and GIS systems.
* System architectures and interdependencies among subsystems within systems.
* Demonstrated teamwork and innovation in a development environment.
* Experience working with customers and user stakeholders.
* Excellent verbal and written communication skills.

About KeyLogic:

KeyLogic Systems specializes in Knowledge Management, Program Management, and Portfolio and Performance Management solutions that enable our customers to make better business decisions for their organization. KeyLogic’s performance has earned the company a solid reputation for high standards, proactive solutions and an outstanding commitment to the customer, best exemplified by our 97% customer satisfaction rating and our record of never having a one-time customer. All of our customers have provided repeat business.

KeyLogic has achieved fourteen consecutive years of growth since its founding in 1999. KeyLogic serves as the prime contractor on nearly 75% of its contracts, with work split almost evenly between the defense and civilian sectors. Our client list includes the Department of Defense (DoD), where we provide services for the Defense Information Systems Agency (DISA) and the U.S. Army and Navy, Environmental Protection Agency (EPA), Departments of Labor (DOL), Energy (DOE), Transportation (DOT) and Treasury (including the Internal Revenue Service (IRS)), General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA).

KeyLogic has successfully attained a Capability Maturity Model Integration for Development (CMMI-DEV) Maturity Level 3 Rating. CMMI-DEV is a process improvement approach for software engineering and organizational development that provides organizations with the essential best practices needed to meet business goals. Only three-percent of small and medium federal contractors have achieved CMMI Maturity Level 3. KeyLogic joins this distinguished group.

As a result of the company’s rapid growth and success, KeyLogic has been recognized by Washington Technology and Inc. magazines as one of the fastest growing private companies working in today’s government contracting market.

911 call takers overwhelmed by overtime and adverse work conditions amid glitch crisis –

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